FAQ

FREQUENTLY ASKED QUESTIONS – NAIA PARIS

1. What products does Naia Paris sell?
Naia Paris offers a carefully selected collection of women’s clothing designed for everyday comfort and style. Our focus is on pieces that feel easy to wear, practical, and consistent in quality.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. No minimum spend is required.

3. What is the delivery time?
Orders are typically delivered within 4 to 11 business days. Delivery times may vary slightly depending on location or external factors.

4. Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

5. What payment methods do you accept?
We accept major credit and debit cards, as well as secure payment options such as Apple Pay, Google Pay, and Shop Pay where available. All payments are processed securely.

6. In which currency are prices shown?
All prices on our website are displayed and charged in USD.

7. What is your return policy?
You can return your order within 30 days of receiving it, provided the items are unused and in their original condition.

8. Who covers the return costs?
If your item is faulty, incorrect, or damaged upon arrival, we will cover the return costs. For other returns, shipping costs are the responsibility of the customer.

9. How do I start a return?
To start a return, please contact our support team at info@naia-paris.com with your order number and reason for return. Our team will guide you through the process.

10. How can I contact customer support?
You can reach us at info@naia-paris.com or by phone at +44 7451 223372. We aim to respond within 24 hours on business days.

11. Who operates Naia Paris?
Naia Paris is operated by Flamingo Clothing B.V., a company registered in the Netherlands. We are committed to providing a transparent and reliable shopping experience.