Shipping policy
SHIPPING DESTINATION
This shipping policy applies exclusively to orders delivered within the United Kingdom. We do not currently offer international shipping.
ORDER PROCESSING & DELIVERY TIMES
Orders placed before 11:00 PM (EST) are queued for processing on the same day. Orders placed after this cutoff time will be processed on the next business day.
Processing time: 1–2 business days
Processing days: Monday to Friday
After processing, your order is handed over to one of our trusted delivery partners. The estimated transit time is 4–8 business days.
Estimated total delivery time: 5–10 business days
Delivery times may vary slightly depending on your location and external logistics factors.
SHIPPING PARTNERS
We work with reliable regional and national carriers to ensure timely and secure delivery across the United Kingdom. The specific carrier may vary depending on your location and shipment requirements.
SHIPPING FEES
Free shipping on all U.K. orders
No minimum order value required
No additional handling or delivery fees
All prices are displayed in GBP.
DELIVERY ISSUES
If your order is delayed, missing, or arrives with any issues, please contact our customer support team as soon as possible at info@naia-paris.com. We'll work with the carrier to resolve the matter quickly.
ORDER TRACKING
Once your order has been dispatched, you'll receive a confirmation email with your tracking information. You can follow the progress of your shipment through our Order Tracking page.
- Website Name: Naia Paris
- Registered Address: 112 Mead Way, Coulsdon, CR5 1PH United Kingdom
- Contact form: Click here
- E-mail: info@naia-paris.com
- Phone: +44 7418 330440